Clinica Tepeyac Solutions Matrix Narrative - 1949 Words

Clinica Tepeyac Solutions Matrix Narrative Introduction Short history In 1993 the Our Lady of Guadalupe parish found a need with those in the community for health care. This need from those had barriers to most health care because of things like language and of course money. To fulfill this missing need Clinica Tepeyac was formed to serve those in the community. Soon this calling grow to a level that demanded more resources than the small startup could not easily sustain. Information Technology needed to be improved to situation to enable the staff to leverage its promise for increased work flow. With the increased efficiency from an increase IT presence came the need for more from the knowledge on how to manage this resource. This†¦show more content†¦These policies and procedures that accompany them must be regularly reviews and adjusted as the times and social standards change. Review must not only be made by IT management, but most importantly by senior level management. The senior level management will be required to uphold these policies and procedures and be ready to defend them from outside and inside forces. Change and adherence to policy are never easily implemented on the user and there will be pushback because of this. Management too will sometimes expect the policies and procedures not to apply to them as they are above this level of management. No so, because they are backed and enforced by the upper management themselves and not by the IT manager. There is more detail later in this paper. Inventory The second problem that was found is that of the inventory. There is a distinct lack of a physical inventory of all the assets of Clinica Tepecia. This inventory includes the normal assets of the organization, but also the assets of their employees. The employees bring to the table the knowledge they possess. This knowledge includes all past experiences and training they may have had at other organizations and schools. The IT staff is the focus point of this part of the inventory. A starting place would be copies of their resumes, formal assessments and inter-personnel conversations. From these the new IT manager can learn quickly what experiences his